Frequently Asked Questions
Please read our FAQ before sending us a message.
General
At ChemsResearch.com we value your security and privacy and therefore we provide the following services in order to keep your transaction safe and secure.
- Anonymous payment methods
- Encrypted and anonymized customer data*
- Discreet delivery with low profile packaging
*We anonymise our customer data periodically to comply with present privacy requirements.
After placing your order with us, it will move along a few steps.
We strive to ship your order within 24 – 48 hours during business hours on monday till friday upon confirmation of your payment.
You may notice a few order updates such as:
- Processing
We have received your order. - Ready for shipping
Your order is packed and ready to go. - Shipped
Your order has been shipped and will be delivered soon.
You can see it’s latest whereabouts using the track and trace information.
Payment
Payment methods
Bank Wire Transfer
Pay for your order directly from your bank account.
Cryptocurrency
Bitcoin (BTC), Litecoin (LTC), Basic Attention Token (BAT), Bitcoin Cash (BCH), Bitcoin SV (BSV), Dash (DASH), Decred (DCR), EOS (EOS), Ethereum Classic (ETC), Ethereum (ETH), Chainlink (LINK), Lisk (LSK), Maker (MKR), OmiseGO (OMG), Augur (REP), Tron (TRX), Waves (WAVES), NEM (XEM), Stellar (XLM), Monero (XMR), XRP (XRP), Zcash (ZEC) and 0x (ZRX).
For all other cryptocurrencies we suggest you to exchange them directly via ShapeShift.io after you have placed your order.
Western Union
Direct transfer to our bank account via Western Union is accepted.
Please note that we do not accept payment to a person for cash pickup.
MoneyGram
Direct transfer to our bank account via MoneyGram is accepted.
Please note that we do not accept payment to a person for cash pickup.
Yes, but with a workaround.
The following steps will guide you through the process.
We will get you started in just a few minutes!
- Place your order and select any payment method (i.e. Bitcoin)
You will receive a payment address and total amount. - Now visit https://www.coinbase.com/signup
- Fill in your account details and upload your ID (one-time only) to verify it’s you
- Buy the amount of the payment method that you have selected (i.e. Bitcoin)
- Transfer this amount to the payment address that you have received on our website
Delivery
Delivery options
Standard [Not recommended shipping method]
Flat envelope with a postage stamp.
– This shipping method has a chance of non-delivery. Select at your own risk.
– No tracking or support available.
Registered
Flat or padded envelope with a track and trace. Signature required
Parcel
Package with track and trace.
Courier [Preferred shipping method]
Package with track and trace. Signature required
+ This shipping method has an excellent delivery rate.
+ Service point delivery possible. Delivery at a location in your area.
Insured
Package with track and trace and one-time reshipping of order in case of lost shipment*. Signature required
*Reshipping policy for Insured shipping method
- Order is not marked as delivered (somewhere else)
- Order is not confiscated by customs
- Order tracking is not updated since two weeks (14 days)
In case your order meets all above requirements we can proceed with a one-time reshipment.
If you fill in your address details during checkout, you will see the shipping methods.
Standard
Delivered in approximately 2 – 10 business days*
Registered
Delivered in approximately 2 – 10 business days*
Parcel
Delivered in approximately 2 – 5 business days*
Courier
Delivered in approximately 2 – 4 business days*
*The expected transit time for you destination will be corresponded after your order is shipped.