Frequently Asked Questions

Please read our FAQ before sending us a message.

General

How secure is shopping on ChemsResearch?

At ChemsResearch.com we value your security and privacy and therefore we provide the following services in order to keep your transaction safe and secure.

  • Anonymous payment methods
  • Encrypted and anonymized customer data*
  • Discreet delivery with low profile packaging

*We anonymise our customer data periodically to comply with present privacy requirements.

What exactly happens after ordering?

After placing your order with us, it will move along a few steps.
We strive to ship your order within 24 – 48 hours during business hours on monday till friday upon confirmation of your payment. 

You may notice a few order updates such as:

  1. Processing
    We have received your order.
  2. Ready for shipping
    Your order is packed and ready to go.
  3. Shipped
    Your order has been shipped and will be delivered soon.
    You can see it’s latest whereabouts using the track and trace information.

Payment

Which payment methods are accepted?

Payment methods

We offer a wide variety of automated cryptocurrency payment methods.

Bitcoin (BTC), Litecoin (LTC), Basic Attention Token (BAT), Bitcoin Cash (BCH), Bitcoin SV (BSV), Dash (DASH), Decred (DCR), EOS (EOS), Ethereum Classic (ETC), Ethereum (ETH), Chainlink (LINK), Lisk (LSK), Maker (MKR), OmiseGO (OMG), Augur (REP), Tron (TRX), Waves (WAVES), NEM (XEM), Stellar (XLM), Monero (XMR), XRP (XRP), Zcash (ZEC) and 0x (ZRX).

For all other cryptocurrencies we suggest you to exchange them directly via ShapeShift.io after you have placed your order.

Can I pay with bank transfer or debit/credit card?

Yes, but with a workaround. 

The following steps will guide you through the process.
We will get you started in just a few minutes!

  1. Place your order and select any payment method (i.e. Bitcoin)
    You will receive a payment address and total amount.
  2. Now visit https://www.coinbase.com/signup
  3. Fill in your account details and upload your ID (one-time only) to verify it’s you
  4. Buy the amount of the payment method that you have selected (i.e. Bitcoin)
  5. Transfer this amount to the payment address that you have received on our website

Delivery

What are the delivery/shipping methods?

Delivery options

Standard [Not recommended shipping method]
Flat envelope with a postage stamp.
– This shipping method has a chance of non-delivery. Select at your own risk.
– No tracking or support available. 

Registered
Flat or padded envelope with a track and trace. Signature required

Parcel
Package with track and trace. 

Courier [Preferred shipping method]
Package with track and trace. Signature required
+ This shipping method has an excellent delivery rate.
+ Service point delivery possible. Delivery at a location in your area.

Insured
Package with track and trace and one-time reshipping of order in case of lost shipment*. Signature required

*Reshipping policy for Insured shipping method

  • Order is not marked as delivered (somewhere else)
  • Order is not confiscated by customs
  • Order tracking is not updated since two weeks (14 days)

In case your order meets all above requirements we can proceed with a one-time  reshipment.

I cannot see the shipping methods

If you fill in your address details during checkout, you will see the shipping methods.

How long will delivery take?

Standard
Delivered in approximately 2 – 10 business days*

Registered
Delivered in approximately 2 – 10 business days*

Parcel 
Delivered in approximately 2 – 5 business days*

Courier
Delivered in approximately 2 – 4 business days*

*The expected transit time for you destination will be corresponded after your order is shipped.